e-loquence languages
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    Helpdesk
Programme Mercato - E-loquence Languages

This course is aimed at those whose job it is to provide technical assistance over the phone.

The course focuses on typical conversational exchanges between clients and support / helpdesk personnel. This programme of lessons deals with the kinds of situations someone working in this field will encounter.  It provides participants with the necessary language (vocabulary and expressions) to function comfortably and competently in these professional situations.

    

Every day, a lesson by e-mail
+ every week, a lesson by telephone *

* Lesson by telephone : 30 minutes of intensive revision with your teacher, of the material covered in the e-mail lessons.

Features of the programme Helpdesk :

 Objective To equip participants to effectively provide information and assistance by phone: the helpdesk service
 Levels intermediate
advanced
 Course cycles cycles of 10 weeks :
50 lessons by e-mail (= 1 lesson every day)
+ practice lessons (30 min. by telephone) with your
   teacher
   (10, 20 or 30 lessons)

 Method 

 Learning a foreign language isn't just a matter of mastering grammar and vocabulary.  It's also about functioning competently in any given situation;  knowing when and how to use each element.  This is why the e-loquence approach is centred around the idea of communication.  Examples include :
           - How to convince someone.
           - How to compare two products.
           - How to give the floor to someone.
e-loquence languages helps you master the language necessary to communicate in these types of situations.

   Each week the lessons form a coherent whole.  They are based on specific objectives for the week, often including grammatical, lexical and communicative elements which form the basis of the week's work.  All the elements are contextualised, allowing you to see the language in action as it is naturally spoken.  The lessons are structured and allow you to follow a coherent progression.

   e-loquence languages courses give you a major advantage;  when you speak to your teacher, by phone (Allegro programme) or face to face (Vivace programme), you already know the key points of the lesson.  Furthermore, these points will already have become familiar to you during the previous week, thus, saving you valuable time and enabling you to spend time with your teacher practising the language.


 

Contact :           Philippe Dujardin : +32 (0)10 43 93 10